Hello, I'm
Arslan Ahmed
A IT Support Specialist Creative Designer Digital Technologist Social Media Expert Enterprise Web Developer WordPress Designer
Based in United Arab Emirates
I’m very passionate and dedicated to my work. I have acquired the skills and knowledge necessary to make your project a success. I enjoy every step of the support or design process, from discussion and collaboration.
I'm a Professional
I Can Support & Design Anything You Want.
Responsible to provide helpdesk support for network users, maintain data workflow and backup systems, configure and monitor various firewalls and routers, IT infrastructure systems design and managing, vendor coordination, computer hardware troubleshooting and IP telephony services management.
I am passionate about learning and applying new technologies and solutions to improve the efficiency & security of IT systems and about leveraging insights to design intuitive interfaces that meet business goals.
Ready for driven to create engaging, user-centered web experiences. My expertise in user research and conducting usability testing has significantly improved product adoption rates.
Pixel Perfect
Most common methods for designing websites that work well on desktop is responsive and adaptive design.
High Quality
Most common methods for designing websites that work well on desktop is responsive and adaptive design.
Awesome Idea
Most common methods for designing websites that work well on desktop is responsive and adaptive design.
I'm a Designer
I Can Design Anything You Want
Hello there! I’m a web designer, and I’m very passionate and dedicated to my work. With 20 years experience as a professional web developer, I have acquired the skills and knowledge necessary to make your project a success. I enjoy every step of the design process, from discussion and collaboration.
Skills
My Area of Domains
I Develop Skills Regularly to Keep Me Updated
Most common methods for managing IT Infrastructures & Security Management and designing the websites along with graphic work that work well on desktop is responsive and adaptive design.
Skills
My Area of Domains
Design is Life
I Develop Skills Regularly to Keep Me Updated
Most common methods for designing websites that work well on desktop is responsive and adaptive design
Work Experience
Let Explorer my Career Background What I diid Learned.
Practice makes a man expert.
Asst. Manager Information Technology
Khat Al Haya Managment of Health Insurance Claims L.L.C
Sharjah, United Arab Emirates
Specialization:
- Design, develop, implement and coordinate systems, policies and procedures.
- Ensure security of data, network access and backup systems.
- Act in alignment with user needs and system functionality to contribute to organizational policy.
- Identify problematic areas and implement strategic solutions in time.
- Preserve assets, information security and control structures.
- Improve, tune and expand all systems as growth demands.
- Ensures infrastructure installations go smoothly, as well as software and hardware upgrades.
- Ensure maximum accountability and accuracy for management technology assets, vendors, software licensing, and hardware support.
- Develop computer information resources for data security and control, and disaster recovery for internal legacy systems and SAAS providers.
Aug-2022 to Present
IT Helpdesk Engineer
Sui Northern Gas Pipelines Limited
Gujrat, Pakistan
Specialization:
- Respond promptly and professionally to IT helpdesk queries & day to day issues.
- Provide technical assistance and troubleshooting to end users queries, ensuring issues are resolve accurately and efficiently.
- Utilize excellent communication skills to effectively convey technical solutions to both technical and nontechnical users.
- Maintain detailed records of all interactions and solutions in the helpdesk ticketing system.
- Collaborate with the broader IT team to escalate and resolve complex technical issues.
- Participate in regular training sessions to stay updated on the latest technology trends and updates.
- Contribute positively to a team‐oriented work environment.
- Install and configure computer hardware, operating systems and applications, also providing the related support, troubleshoot system and network problems.
Jun-2019 to Jul-2022
IT Support Engineer
Pakistan Telecommunication Company Limited
Gujrat, Pakistan
Specialization:
- Provide basic Infrastructure and systems administration support
- Assist in implementing approved changes onsite by acting as an extension of the backline teams.
- Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready‐made cables from stock.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- responding to technical support calls from end users of computers and software applications.
- Performing and documenting initial diagnosis of issues followed by formulating and executing a resolution plan.
Aug-2015 to May-2019
Computer Technician
FARAN Institute of Technology
Gujrat, Pakistan
Specialization:
- Assisting with the networks, hardware, wireless networks, IT security and fire walls, and software.
- Supporting the institute’s management information system .
- Setting up the appropriate firewall systems and web filters at the institute to facilitate safe internet access for the students.
- Assisting the Head of IT to define ICT usage policy at the school including email policy, internet policy, acceptable use of ICT policy and hardware usage policy.
- Assist with the administration of systems for the reporting of IT issues.
- To work with the team to account for all the IT equipment (software and hardware) at the institute by maintaining a full inventory of assets and implementing systems to secure equipment.
- To provide feedback on up‐to‐date research and test modern technologies that could support improvement in the institute.
Nov-2014 to Jul-2015
Work Experience
Let Look What I Studied & Learned.
Knowledge gives life to the soul. To respect the learned is to respect God
Asst. Manager Information Technology
Khat Al Haya Managment of Health Insurance Claims L.L.C
Aug-2022 to Present
Sharjah, United Arab Emirates
Role & Responsibilities
- Design, develop, implement and coordinate systems, policies and procedures.
- Ensure security of data, network access and backup systems.
- Act in alignment with user needs and system functionality to contribute to organizational policy.
- Identify problematic areas and implement strategic solutions in time.
- Preserve assets, information security and control structures.
- Improve, tune and expand all systems as growth demands.
- Ensures infrastructure installations go smoothly, as well as software and hardware upgrades.
- Ensure maximum accountability and accuracy for management technology assets, vendors, software licensing, and hardware support.
- Develop computer information resources for data security and control, and disaster recovery for internal legacy systems and SAAS providers.
IT Helpdesk Engineer
Sui Northern Gas Pipelines Limited
Jun-2019 to Jul-2022
Gujrat, Pakistan
Role & Responsibilities
- Respond promptly and professionally to IT helpdesk queries & day to day issues.
- Provide technical assistance and troubleshooting to end users queries, ensuring issues are resolve accurately and efficiently.
- Utilize excellent communication skills to effectively convey technical solutions to both technical and nontechnical users.
- Maintain detailed records of all interactions and solutions in the helpdesk ticketing system.
- Collaborate with the broader IT team to escalate and resolve complex technical issues.
- Participate in regular training sessions to stay updated on the latest technology trends and updates.
- Contribute positively to a team‐oriented work environment.
- Install and configure computer hardware, operating systems and applications, also providing the related support, troubleshoot system and network problems.
IT Support Engineer
Pakistan Telecommunication Company Limited
Aug-2015 to May-2019
Gujrat, Pakistan
Role & Responsibilities
- Provide basic Infrastructure and systems administration support
- Assist in implementing approved changes onsite by acting as an extension of the backline teams.
- Basic network patch cable changes under the direction of the Infrastructure Team and replacement of faulty network cables using ready‐made cables from stock.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- responding to technical support calls from end users of computers and software applications.
- Performing and documenting initial diagnosis of issues followed by formulating and executing a resolution plan.
Computer Technician
FARAN Institute of Technology
Nov-2014 to Jul-2015
Gujrat, Pakistan
Role & Responsibilities
- Assisting with the networks, hardware, wireless networks, IT security and fire walls, and software.
- Supporting the institute’s management information system .
- Setting up the appropriate firewall systems and web filters at the institute to facilitate safe internet access for the students.
- Assisting the Head of IT to define ICT usage policy at the school including email policy, internet policy, acceptable use of ICT policy and hardware usage policy.
- Assist with the administration of systems for the reporting of IT issues.
- To work with the team to account for all the IT equipment (software and hardware) at the institute by maintaining a full inventory of assets and implementing systems to secure equipment.
- To provide feedback on up‐to‐date research and test modern technologies that could support improvement in the institute.
Education & Professional Certifications
Let Look What I Studied & Learned.
Knowledge gives life to the soul. To respect the learned is to respect God
BS Information Technology
15-March-2015 to 20-May-2019
Virtual University of Pakistan
Lahore, Pakistan
Specialization:
- IT Infrastructure Design
- Cloud Computing
- Network Design
- IT Helpdesk Support
- IPBX Systems
DAE Intrumenation & Control
01-Sept-2011 to 20-Aug-2014
Government Swedish Pakistani College of Technology
Gujrat, Pakistan
Specialization:
- Electrical & Electronics Systems
- Automation & Control
- Computer Application
BS Information Technology
15-Aug-2009 to 25-Aug-2011
Public Model High School
Gujrat, Pakistan
Specialization:
- Computational Systems
- Environmental Science
Education & Professional Certifications
Let Look What I Studied & Learned.
Knowledge gives life to the soul. To respect the learned is to respect God
Bs information Technology
15-Mar-2015 to 20-May-2019
Virtual University of Pakistan
Lahore, Pakistan
Specialization:
- IT Infrastructure Design
- Cloud Computing
- Network Design
- IT Helpdesk Support
- IPBX System Design
DAE Intrumenation & Control
01-Sept-2011 to 20-Aug-2014
Government Swedish Pakistani College of Technology
Gujrat, Pakistan
Specialization:
- Electrical & Electronics Systems
- Automation & Control
- Computer Application
O-Level
15-Aug-2009 to 25-Aug-2011
Public Model High School
Gujrat, Pakistan
Specialization:
- Natural & Environmental Sciences
- Computer Science
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